Terms and Conditions for the use of the e-shop www.parts4muscle.com
- Subject
1.1. These General Terms and Conditions regulate the relations between MASAL CAR PARTS Ltd. and the users of the e-shop available at www.parts4muscle.com.
1.2. The e-shop www.parts4muscle.com is a platform through which customers have the opportunity to conclude contracts for the remote purchase and sale of the offered Goods.
1.3. The General Terms and Conditions are binding for all persons who visit and/or use the Site, purchase Goods through the Online Store and/or register at www.parts4muscle.com. In the event of a conflict between the terms of a separate contract and the terms of the General Terms and Conditions, the contract shall prevail.
1.4. The Supplier shall have the right to unilaterally change the Terms and Conditions, including, but not limited to, to reflect the manner in which the Site operates, to change the Goods their parameters and characteristics, any delivery terms and any other information published on the Site. The Terms and Conditions may be updated and changed at any time. Customers who do not agree with the changes to the General Terms and Conditions have the right to delete their Account and discontinue using the Site / Online Shop.
- Data about the Trader
Trade name (company): MASAL CAR PARTS Ltd.
Unique identification code in the commercial register: UIC 207363839
Registered office and business address. 254, Str. B, floor 6
Contact phone: 0897040506
E-mail: office@parts4muscle.com
Website: www.parts4muscle.com
Supervisors:
Data Protection Commission
Address. Sofia, ul. “Prof. 2,
Website: www.cpdp.bg
Consumer Protection Commission
Address: 1000 gr. 1000 Sofia, pl. 1000 Sofia, “Slaveykov” №4A, floors 3, 4 and 6,
Website: www.kzp.bg
- Definitions
“Contract” means a distance contract concluded between the Supplier and the Customer for the purchase and sale of Goods through the Online Shop, forming an integral part of the General Terms and Conditions;
“Supplier” means MASAL CAR PARTS Ltd., registered in the Commercial Register of the Registry Agency under UIC 207363839 .
“E-shop” means an electronic platform located on the Site and used to offer Goods from the Supplier and conclude distance sales contracts in accordance with the General Terms and Conditions between the Supplier and the Customers;
“Consumer Protection Act” means the Consumer Protection Act, promulgated in the Official Gazette no. 99 of 9 December 2005, in force from 10.06.2006, with all subsequent amendments and supplements at the relevant time;
“Customer” means any person who visits and/or uses the Online Shop by browsing it, placing Orders, purchasing and paying for Goods. Customers of the E-shop may be natural persons over 18 years of age, legal entities and other organizations;
“Terms and Conditions” means these Terms and Conditions and their appendices and any subsequent amendments thereto which are posted on the Site;
“Order” means the Customer’s order for certain Goods selected by the Customer together with the chosen method of payment and receipt of the Goods;
“Account” means a separate area of the Site which the Customer can access by username and password and through which the Customer can place Orders.
“Site” means the domain (Internet address) www.parts4muscle.com and its subdomains;
“Good(s)” means the goods offered for sale by the Supplier through the Online Shop;
“Price of Goods” means the price per unit or for a specified quantity of Goods, quoted in Bulgarian levs, including value added tax and any additional taxes and charges. The Price of the Goods does not include the cost of delivery.
- Profile Registration
4.1. The Customer may place Orders in the Online Shop from his/her registered Account or without registration, in accordance with the procedure set out in Section 4.3.
4.2. (1) The registration of an Account is made by filling in a registration form by the Customer. The fields that must be filled in are marked with an asterisk: name, e-mail address, telephone number, address. When registering, the Customer shall indicate an electronic address (email) and password for access to the Account and tick the box “I have read and agree to the General Terms and Conditions”, by which the Customer makes an electronic statement within the meaning of the Electronic Document and Electronic Certification Services Act that he/she is familiar with the General Terms and Conditions and accepts them in full.
(2) When placing Orders through his/her Account, the Customer may monitor the status and history of his/her Orders.
4.3.After registration, the Customer shall access his/her Account using the username and password specified by him/her at registration.
4.4. The Customer may place Orders in the Online Shop without having an Account. In this case, he should fill in the electronic form of the Order name, electronic address (email), telephone number, delivery address.
4.5. Customer agrees and represents that it will provide true and complete information when completing the Site Registration Application and when placing Orders. In the event of any changes to the circumstances stated at the time of initial registration, the Customer undertakes to update the relevant details in their Profile immediately.
4.6. In the event that the Customer provides false or incomplete data, the Provider shall have the right to delete the relevant information and deny the Customer further access to the Online Shop, or to delete the registration entirely. The Supplier shall not be liable for any incorrect/incomplete Order or for any unfulfilled Order due to incorrect, incomplete or outdated data.
- Goods and orders
5.1. Information on the Price and the main features of the Goods, as well as additional information aimed at helping Customers make an informed choice, is provided with each Good on the Site. The Supplier shall not be liable for any inaccuracies in the description of the Goods which do not relate to the main characteristics of the Goods and does not claim the completeness of the information provided
5.2.(1) The Customer may place Orders electronically 24 hours a day by adding the desired Goods to a virtual basket. When placing an Order, the Customer selects the type of Goods and their quantity, specifies the delivery address, the method and terms of delivery and the method of payment according to the options offered on the Site.
(2) To finalise an Order, the Customer must confirm it by following the steps set out on the Site. Adding Goods to the virtual basket without the Order being confirmed does not result in the Order being registered.
5.3. The Customer may also place Orders by telephone during the business hours specified on the Site, with the relevant Order being registered by an employee of the Supplier on behalf of the Customer.
5.4. Regardless of whether the Order is placed by telephone or through the Site, the Supplier shall register the placed Order in its system and send a notification to the Customer thereof. The notification of registration is informative and does not have the meaning of acceptance / confirmation of the Order or commitment to its execution.
5.5. The Distance Purchase Agreement between the Supplier and the Customer shall be deemed to have been concluded at the time of receipt by the Customer of the confirmation by e-mail and/or SMS sent to the Customer’s telephone that the Order Goods are ready for dispatch. Such message shall contain a notification that the Customer will be further informed by a courier of the exact delivery date.
- Right of withdrawal of a consumer-individual from a Distance Purchase Agreement
6.1. A natural person customer who has the status of a consumer within the meaning of the Consumer Protection Act has the right to withdraw from the distance contract within 14 days from:
a) the date of acceptance of the Goods by the Customer or by a third party other than the carrier and nominated by the Customer where the Goods are delivered in a single delivery; or
(b) the date on which the Customer or a third party other than the carrier and nominated by the Customer receives the last Goods where the Customer has ordered multiple Goods in one order which are delivered separately; or
(c) the date on which the Customer or a third party other than the carrier and nominated by the Customer accepts the last lot or part where the Customer has ordered Goods which consist of multiple lots or parts; or
(d) the date on which the Customer or a third party other than the carrier and nominated by the Customer takes delivery of the first Goods, in the case of contracts for the regular delivery of Goods over a period of time.
6.2. In order to exercise its right of withdrawal, the Customer may, within the period referred to in Article 6.1. above:
– notify the Provider by unequivocal request to the following e-mail address: info@kalupche.com or to the telephone numbers indicated on the website or
– to fill in and send electronically via the Supplier’s website the standard cancellation form /TUK/
6.3. Where the Customer exercises its right to withdraw from the distance selling contract and where the Supplier has not offered to collect the Goods itself, the Customer must send or hand over the Goods back to the Supplier or to a person authorised by it without undue delay and no later than 14 days from the date on which the Customer has notified the Supplier of its decision to withdraw from the contract. The deadline shall be deemed to have been met if the Customer sends or delivers the goods back to the trader before the expiry of the 14-day period. The Customer shall pay the direct costs of returning the Goods.
6.4. Upon fulfillment of the conditions specified in this Section 6, the Supplier shall refund the price paid by the Customer under the Contract within 14 (fourteen) days from the date on which the Customer was notified of the Customer’s decision to cancel the Contract. In the event that the Supplier has not offered to collect the Goods himself, he shall be entitled to delay the refund until receipt of the Goods sold or proof that they have been dispatched, whichever is the earlier.
6.5. The amount will be refunded without incurring any additional costs for the Supplier, depending on the Customer’s choice: bank transfer to a bank account specified by the Customer, postal money order.
6.6. The right of withdrawal from the concluded distance contract and return of goods shall be granted only to Customers-individuals who are consumers within the meaning of the Consumer Protection Act in respect of the Goods offered by the Supplier and provided that the Goods/goods meet the following conditions: when more than one unit of a given brand and model of Goods has been ordered, the packaging of only one product has been unsealed, and the rest have been returned to the Supplier sealed, the integrity of the protective stickers and other markings affixed by the Supplier has not been violated; there is no mechanical damage; it has not been used; it is accompanied by the accompanying documents and accessories with which it was received.
6.7. The Customer shall not have the right of refusal in respect of goods and circumstances falling within the scope of Article 57 of the CPA.
- Prices. Payment terms.
7.1. The Customer expressly declares that he/she is aware of the fact that every Order in the Online Shop and the Site is connected with an obligation to pay on his/her part.
7.2. All prices of the Goods in the Online Shop are final, are quoted in Bulgarian leva including VAT and any other taxes or fees required by law.
7.3. The Customer may pay the Price of the Goods under an Order in one of the following ways:
a) Payment on delivery (cash on delivery) – payment shall be made at the time of delivery of the Goods when a courier/carrier visits the delivery address specified by the Customer in the Order and delivers the Goods to the Customer.
b) Payment by bank transfer – the Customer shall pay the Price of the Goods in accordance with a confirmed Order to a bank account specified by the Supplier on the Site prior to receipt of the ordered Goods. The Customer shall send a copy of the payment order/delivery note showing the Order number as the reason for payment to info@mirililly.com or, if unable to do so, shall send the following information to the email provided: date of payment; bank; payment order/delivery note number; Order number; contact names and telephone number;
c) Online payments by debit or credit card – The Customer shall pay the Price for the Goods by bank card via a virtual POS terminal. The bank cards with which you can make online payments are.
7.4. In the case of online payments or payments by bank transfer, the Provider shall not be liable for any costs in connection with fees, commissions or other additional payments made by the Customer or his bank in connection with the transaction itself, as well as in the case of currency exchange applied by the bank that issued the card to the customer in cases where the currency is other than Bulgarian lev. The costs associated with such payments shall be borne by the Customer. The Provider therefore recommends that its Customers check with their bank for any additional fees that may be charged for online or bank payments.
7.5. Where online payment or bank transfer is selected, if within 3 days of the Customer confirming an Order, the Price has not been received into the Supplier’s bank account, the Order shall be deemed automatically cancelled.
- Delivery of Goods
8.1. Deliveries of Goods are made by courier within the territory of the Republic of Bulgaria to an address specified by the Customer or at the office of the courier company, depending on the choice of the Customer.
8.2. For delivery to an address, there should be easy access by truck. In the case of delivery to a door, the Customer must specify the floor to which the products are to be delivered in the address field on the Supplier’s electronic order form. Otherwise, delivery will be made to the building specified as the delivery address if there is access to the building by truck.
8.3. The Supplier shall ensure that the Goods are properly packed and that the accompanying documents are sent.
8.4. The transport costs associated with the delivery of the Goods to the Customer’s address specified in the Order are not included in the Price of the Goods specified on the Site. Unless otherwise agreed, transport costs shall be payable additionally by the Customer at the time of delivery of the Goods to the courier/carrier making the delivery. The cost of delivery shall be calculated at the time of placing the Order in accordance with the tariff of the courier/carrier making the delivery and shall be confirmed by the Customer together with the completion of the Order. By confirming the Order, the Customer undertakes to pay the transport costs.
8.5. Delivery times vary depending on the number of orders and availability at the manufacturer and/or distributor of the goods, the availability of public holidays and/or weekends, which the Customer agrees to when completing the Order, after clicking on the “Confirm Order” button. In any event, the Supplier shall not be liable for any delay in the event that the delay is due to the fault of the courier/carrier making the delivery and/or due to circumstances beyond the Supplier’s control.
- Warranty
9.1. Customers can make a claim by e-mail at office@parts4muscle.com or by phone +359 897040506. When making a claim, the Customer must provide a proof of purchase (receipt or invoice) for the Goods being claimed.
9.2. When making a claim, the Customer must prepare the Goods in their entirety, i.e. with all accessories, packaging and labels retained in their entirety. If the Supplier cannot identify the Goods, the claim may not be satisfied.
9.3. In case of claims, the costs of sending the Goods to the Supplier shall be borne by the Customer.
9.4. The warranty covers manufacturing defects or latent defects in the Goods other than wear and tear due to normal use. The Warranty does not cover damage caused to the Goods as a result of improper external influences, such as intentional or unintentional damage to the Goods, damage caused by mechanical impact or scratching, high temperature or damage caused as a result of improper use or failure to follow the manufacturer’s instructions for storage and use.
- FORCE MAJOR
10.1. The Supplier shall not be liable for non-performance caused by force majeure. Force majeure shall be understood as a circumstance (event) of an extraordinary nature that occurred after the conclusion of the contract, could not have been foreseen and does not depend on the will of the parties, such as fire, industrial accidents, military actions, natural disasters – storms, heavy rain, floods, hail, earthquakes, ice, drought, landslides, etc. natural disasters, epidemics, embargoes, government bans, strikes, riots, disturbances, problems in the global network of the Internet technical failures, interruption of communications, power supply, etc.
10.2. If the Force Majeure continues for more than 30 days, either Party shall have the right to terminate the Contract by giving written notice to the other Party with immediate effect.
- OTHER PROVISIONS
11.1. The Supplier has the right to cancel and delete the Profile in its entirety in the event of:
– providing false or incomplete information by the Customer;
– the existence of suspicions on the part of the Provider of abuse, dishonest conduct or violation of these General Rules by the Customer;
– occurrence of force majeure or other objective reasons that prevent the Supplier’s work;
– discontinue maintenance of the Online Shop/Website
11.2. The Customer shall have the right to deactivate its Account on the Site at any time at its sole discretion.
11.3. The electronic statements and messages provided for in these Terms and Conditions shall be deemed to have been validly made if they are made in the form of an e-mail, a click on a virtual button on the Site and the like, as long as the statement is technically recorded in a way that allows it to be reproduced.
11.4. The Provider makes every effort to keep the information on the Site and the Online Shop always correct and up-to-date, but is not responsible for its completeness and reliability, as well as for the content uploaded by users of the Site.
11.5. The Supplier shall have the right at its discretion to subcontract the performance of all or part of its obligations under distance contracts concluded through the Online Shop, without the need to notify or obtain the Customer’s consent thereto.
11.6. The Provider reserves the right to edit the content of the Site and the Online Shop and to terminate access to them at any time.
11.7. All images displayed on the Site are solely for the purpose of giving some idea of the type of Goods offered and not to represent them accurately. Accordingly, it is possible that some of the images of the Goods in the E-shop (static/dynamic images/multimedia presentations/etc.) may not correspond to the appearance of the respective Goods. The Supplier will not be liable for such discrepancies.
11.8. The Provider shall not be liable in the event that the Customer is unable to access any part of the Site at a particular time or the access is of impaired quality for any reason, including, but not limited to, force majeure, reasons beyond the control of the Provider, such as technical failures, interruption of communications, power supply, etc. The Provider shall not be liable for any damage caused to telecommunications facilities, software and hardware, or for any loss of data resulting from materials or resources used in any way through the Site.
11.9. The Site may contain links to other sites, including those relevant to the Goods offered. The Supplier is not responsible for the privacy policies of websites it does not administer, or any other information contained therein.
11.10. All intellectual property rights, such as trademarks and copyrights in materials, photographs, logos, images and the like, published on the Site remain the property of the Provider or its licensors and partners. Any use of the Site or its content, including copying or storing such content in whole or in part, except for the Customer’s personal, non-commercial use, is prohibited without permission from the Supplier. Violators are subject to penalties under the provisions set forth in the Copyright and Related Rights Protection Act and the Trademarks and Geographical Indications Act.
11.11. Disputes arising in connection with these Terms and Conditions shall be resolved by mutual agreement between the parties, or, if such agreement cannot be reached, by
11.12. The provisions of the legislation in force in the Republic of Bulgaria shall apply to the matters not covered by these General Terms and Conditions.
These General Terms and Conditions are accepted by MASAL CAR PARTS Ltd. and are effective from 01.01.2025. In case of any change and/or addition to the General Terms and Conditions, the Provider shall update the General Terms and Conditions published on the Site.